Shopify connection, sync, and historical access
How Orstrax stays connected, what sync does, and when older orders are unavailable.
Orstrax uses the store’s Shopify access token. If permissions change, use Update Shopify permissions / reconnect from the app so missing scopes (for example creating a lookup page) can be granted.
Sync
Dashboard Sync Orders pulls new and updated Shopify orders. Webhooks also keep Orstrax current when Shopify sends order events.
Historical access
The first import covers about 60 days. Older history needs Shopify’s protected historical order permission. If that is not enabled for the app, Orstrax cannot pull those older orders automatically.
Email delivery
Customer mail uses Orstrax built-in sending (hello@orstrax.io) or your SMTP/Resend settings. Replies go to your reply-to address, not the Orstrax inbox.
Proof links
If a proof link opens the wrong page, set the published lookup URL in Website Lookup Form. The lookup form on that page handles ?proof=.
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